Frequently Asked Questions

Below, you'll discover answers to some of the common questions we receive. If you can’t find the information you're looking for, please don't hesitate to reach out to us. 

How does it work?

During your initial appointment, one of our experienced therapists will begin by discussing your medical history, current concerns, and any specific goals you may have. Following this, they will conduct a thorough assessment and develop a personalised treatment plan tailored to your goals, including recommendations for follow up sessions including duration and the number of sessions. Our professionals will take the time to answer any questions you may have and ensure you feel comfortable and informed throughout the process. Your therapist will ask you if you would like a summary of these recommendations sent to your referring health professional or provider and liaise with them where required.  

Can you see me if I live in a retirement village?

Yes! All of our sessions are conducted wherever you call home, regardless of whether it's a house, unit, retirement village or residential aged care facility. We can even help you utilise any facilities you have access to such as a pool or gym in your health journey.

How much does it cost?

At Keep Moving Health Group, we believe in providing all of our clients exceptional care. Our pricing reflects our commitment to delivering high-quality mobile allied health services tailored to your needs and includes all travel costs. 

You may be eligible for the cost of our services to be subsidised or fully covered depending on your circumstances. For a more detailed breakdown of our pricing or to inquire about specific services, please contact us.
 
Pricing
Physiotherapy from $135
Occupational Therapy from $190
Allied Health Assistant Session from $95
Speech Pathology from $180
Dietetics from $180
Podiatry from $140
Remedial Massage from $150 

What if I have Private Health Insurance?

For individuals with private health insurance, simply pay by credit card at the time of your appointment, no doctors referral is required. We provide you with a receipt which you can use to claim any rebate back from your insurer. The amount you receive will depend on your health insurance company and your level of cover. Please contact your insurer directly to find out your entitlements. 

Can I use my Home Care Package to pay for appointments?

If you have a Home Care Package, you can use your funding to access our mobile allied health services, allowing you to receive the care you need in the comfort of your own home. Under the consumer directed care model of Home Care Packages, you can choose how to utilise your budget and which therapists you see.

Please call us or we can liaise directly with your Care Coordinator to organise our services in your own home.

Do you work with Care Coordinators?

Our interdisciplinary team of experienced allied health professionals collaborate closely with care coordinators and providers to develop care plans tailored to the unique needs of each client and their budget. We provide regular communication including detailed reports and care plan recommendations for your records. Through our collaborative approach, we help empower home care coordinators to offer holistic support to their clients, promoting independence, mobility, and overall well-being.

If you are a care coordinator who would like to learn more about our services for your client, please contact us for our provider welcome pack.

Can I use a Medicare Chronic Disease Management Plan?

Absolutely. Please contact your GP who will determine if you are eligible and can make a referral to us to receive a Medicare rebate. Under the Chronic Disease Management  (CDM)  program, individuals with chronic or complex health conditions may be eligible for Medicare rebates for allied health services to help with the cost of treatment. 

What if I am on a Commonwealth Home Support Programme (CHSP)?

If My Aged Care have given you approval with a code for allied health services, we can support you through your chosen provider to keep you healthy, active and independent in your home.   

I am an NDIS participant, can you see me?

We are able to see participants on the NDIS (National Disability Insurance Scheme) who are either self or plan managed and have approved funding for the services we provide. 

What is your Cancellation Policy?

At Keep Moving Health Group, we understand that unforeseen circumstances may arise that require you to reschedule or cancel your appointment. We kindly request that you provide us with as much notice as possible if you are unable to attend your scheduled appointment. If you need to cancel or reschedule your appointment, please contact us at least 24 hours prior to your appointment to avoid cancellation fees. Failure to attend a scheduled appointment without prior notification and cancellations made within 24 hours of your scheduled appointment time will result in the full appointment fee being charged. 

We strive to provide all clients with the attention and care they deserve. If you are not ready for your appointment at the scheduled time, please understand that your session may need to be shortened to accommodate our next scheduled appointment.